Where can I pay my bill?
Customers have the following alternative bill payment options:
- Pre-Authorized Payments are available through Chatham-Kent Utility Services
You can choose to have funds withdrawn from your bank account on either the due date of your bill, or by budget. If you decide to register for budget billing, the same amount will be deducted from your account on either the 1st, 15th, or 20th of each month.
Chatham-Kent Utility Services
PO Box 70
320 Queen St,
- Any bank branch, financial institution or bank machine
- Internet and telephone banking
- Credit Card payments are available through Paymentus, a third party vendor. You can pay by telephone by calling: 1-866-417-2809, or online (click here) *Please note, an additional processing fee is charged.
- Drop boxes are available at 320 Queen St, as well as at any Municipal Centre. Payments made here will not be processed for two business days. Please do not deposit the following: disconnection payments; please refer to your disconnection letter for payment options. Cash: Chatham-Kent Utility Services is not responsible for missing cash payments. Be sure to include your name and account number with your payment.
- Chatham-Kent Municipal Centres continue to act as an option for payment.
Phone (519) 352-6300 (option #3) for more information.
My bill seems high?
There are a number of factors that contribute to your bill amount. First, determine if you have signed with a retailer, or if you receive your electricity directly from Chatham-Kent Hydro. Your bill will indicate if you are with a retailer above the line “Your electricity charges” and will display your retailer’s name and phone number.
Residential and small general service Chatham-Kent Hydro customers are now on Time-of-Use rates. For detailed information regarding your bill, register for ‘Go Figure’ at www.ckus.ca
to monitor your energy use, or phone customer service at 519- 352-6300 (option #3).
What do the charges on my bill mean?
To learn more about the charges on your bill, you can download the PDF “what your bill means,
” review the back of your paper bill, visit the Ontario Energy Board Website for an explanation of charges, or contact customer service at 519-352-6300 (option #3).
I’m behind on my account, can I make arrangements to pay the balance?
Payment arrangements for hydro arrears may be available by contacting customer service at 519-352-6300 (option #3). Payment arrangements for water & waste water arrears are currently not available.
Who do I contact if I have questions about my water & waste water, such as discolouration or if my water has an odour?
Contact CKUS directly at 519-352-6300 (option #3) and a customer service representative will provide you with up to date information. For new water meter permits, please continue to use any Municipal Centre location throughout the Municipality of Chatham-Kent. If in Chatham, visit the Chatham-Kent Public Utilities Commission at 325 Grand Ave East to fill out a new water meter permit form, pay the applicable fee and pick up your new water meter.
What are the current electricity rates & Time-of-Use time bands?
How do I make Time-of-Use work for me?
Your electrical bill will change to display your total usage by period, either on-peak, mid-peak, and off-peak. Chatham-Kent Utility Services provides an online tool to monitor your individual usage. The system also compares your electrical usage to other anonymous residential accounts and shows you how well you manage your electricity usage. Switching some of your energy use to off-peak periods, and being aware of the energy usage in your house
and available conservation programs
is a great start to making Time-of-Use work for you!
To monitor your usage, sign up for Go Figure
, Chatham-Kent Hydro’s online personal energy-management service. You will find many helpful energy management tools, including a chart showing when your household uses electricity and how much it costs you.
For frequently asked questions on Smart Meters
, click here
Where can I find information on current conservation programs being offered?
Please visit www.ckhydro,com/conservation
for information on our latest conservation programs, or call us at 519-352-6300(option #3).
Do you have any resources to help me determine whether I should purchase my electricity from an LDC (local distribution company) such as Chatham-Kent Hydro, or through an energy retailer?
The Ontario Energy Board provides a useful tool to estimate what your bill could look like on Time-of-Use rates through your local distribution company, and compare it to the rate offered by a retailer. Click here to visit their website
, and select “Chatham-Kent Hydro” from the drop-down list. Be sure global adjustment is included in the advertised price before using the calculator.
It is important to ensure the energy retailer you consider signing with is licensed. Visit the Ontario Energy Board website for a list of licensed energy retailers. Click here to visit the Ontario Energy Board’s webpage: “Before signing an energy contract: what you could consider
,” and view their “retailer checklist” at the bottom of the page.
Frequently Requested Information:
Chatham-Kent Utility Services Inc.
Emergency after hours: 866-267-7997
Ontario Energy Board
Independent Electricity System Operator
Ontario Ministry of Energy
Ontario Power Authority
Municipality of Chatham-Kent
Chatham-Kent Public Utilities Commission
(select “Community Services” at the top, then select “Living in Chatham-Kent” for PUC and additional service information)